HOW LONG DO I HAVE TO RETURN AN ITEM?
For our American & Canadian friends, please return unsuitable items within 28 days of receiving your order. Please return items in their original packaging.
HOW MUCH DOES IT COST TO RETURN AN ITEM?
We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns center will be included in your parcel.
WHAT DO I DO IF MY PRODUCT IS FAULTY?
Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.
HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
I WANT TO RETURN A PRODUCT BUT LOST MY DELIVERY NOTE
Received your hugepowery items but aren't 100% in love? No worries, we offer returns. Here's what you've gotta do:
- First, log into your account
- Check your order history and select the order you want to return
- Got it? Now print the order deets
- Download your post label
If you don't have an account – that's ok, you can still return your products.
Package up your unwanted purchase with a note inside including your name and order number (you'll find this on your confirmation email).
Download your returns label , and post back to us from your local post office. Please remember to keep your proof of postage.
Wanna join our gang? Make an account here
DO YOU REFUND THE SHIPPING CHARGE?
CAN I EXCHANGE AN ITEM?
THE CONSUMER CONTRACTS REGULATIONS
If you're a customer in the EEA, you get 14 days to cancel your contract with us. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You'll need to write to us with notice of your cancellation – just fill out this form where you'll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You'll find these alternative methods below:
Email us: firstname.lastname@example.org
If you're cancelling your contract with us but have already received your order, you'll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? You`ll then receive a full refund as per the policy above.